Speech Analytics
Real insight into the communications that are taking placeGet usable Information
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A tool that analyses conversations
It drives continual improvement, by providing a platform for compliance, review and action.
We’ve invested in building our own cognitive voice analysis platform on the back of Microsoft Azure. Our AI driven solution works seamlessly with Microsoft Teams, allowing users to record and analyse internal and external calls in up to 44 different languages.
A full API layer ensures seamless and fully-customisable integration with existing applications or platforms, helping you hear, speak to and better understand your customers.
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Some of the immediate benefits
After just a month of learning, this is what we unlock
Improve customer service
Identify training needs
Identify possible fraudulent activity
Reduce overheads
Trigger Workflow
Explaining the
Technology
Mood Bias
Track the mood across the entire organisation, or individual teams (through our integration with Microsoft Teams), and correlate dips and peaks to real events that occurred in the business for continual organisational improvement.
Natural Language
It’s like normalising your playlist to the same volume, we normalise the speakers natural pronunciation to a flat energy form to get more accurate analysis.
Intent decision Making
We use complex algorithms to analyse precisely what is being said to identify the true intent of the conversation, and then make impactful decisions based on the that intent.
Baysian Statistics
This is a system for describing knowledgable uncertainty using the mathematical language of probability
Sentiment Analysis
We measure sentiment on speech and text across 5 parts of the conversation, apply a weighting and measure.